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Terms & Conditions

Terms, Conditions and Policies

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the Berkshire College London relationship with you in relation to this website. The term “Berkshire College London” or “us” or “we” refers to the owner of the website whose registered office is Battle House, 1 East Barnet Road, New Barnet, Hertfordshire, United Kingdom, EN4 8RR. The term “you” refers to the user or viewer of our website.

1. Acceptance

Berkshire College London provides this website (berkshireuk.com) to you subject to the terms contained in this document (agreement). If you do not agree with any of the terms of this agreement, do not access or otherwise use this site. Your use of this site shall be deemed to be your agreement to abide by each of the terms set forth below. It is the responsibility of the customer to read such conditions before entering upon a transaction.

Berkshire College London grants you a personal, non-transferable and non-exclusive right to use its materials and software on any personal media device; provided that you do not (and do not allow any third party to) copy, modify, create a derivative work from, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Software. You agree not to modify any of the material in any manner or form. You agree not to access Berkshire College London products or Services by any means other than through the interface that is provided by for use in accessing the Berkshire College London Services and products.

By registering with berkshireuk.com, you represent that you are of legal age to form a binding contract. You agree to provide true, accurate, current and complete information about yourself in all required fields of the registration form. If any of your information changes, you agree to update your registration information as soon as possible. If Berkshire College London suspects that your registration information is not complete, current, or accurate, or that you have otherwise violated these Terms of Use, your account may be subject to suspension or termination, and you may be barred from using the Berkshireuk.com website.

2. Privacy Policy

Your privacy is very important to us at Berkshire College London. Users should refer to our privacy policy for information about how Berkshire College London collects and uses personal information. Details of how we use information you provide is set out in our privacy policy. By agreeing and accepting this agreement you consent to disclosure and use of your information as described in the privacy policy.

3. User Account, Password & Security

The creation of an account is compulsory to purchase from Berkshire College London. You will be required to create a password and user account. You are responsible for maintaining the confidentiality of the password and account, and are responsible for all activities that occur under your account. You agree to (1) immediately notify Berkshire College London of any unauthorised use of your password or account or any other breach of security and (2) ensure that you log out from your account at the end of each session. Berkshire College London cannot and will not be liable for any loss or damage arising from your failure to comply with this section

4. Proprietary Rights (Trademarks & Copyright Notice)

You acknowledge and agree that any content, including but not limited to text, data, photos, graphics, etc. or material contained or distributed through the site, by Berkshire College London , its advertisers or third parties, is protected by trademarks, service marks, patents, copyrights, or other proprietary rights and laws.

You therefore may not under any circumstances use or distribute any content received through the site without authorisation of the content owner. You agree not to publish, reproduce, copy, in whole or part, nor upload, download, post, email, sell or otherwise distribute content available through the site.

5. Rules of Conduct

The following rules of conduct apply to your use of the website and to any and all materials you post on Berkshireuk.com, including text, data, graphics, audio or video content, sound, chat, messages, files or any other material (collectively user submissions) whether the user submission is included in blogs, discussion groups, emails, profiles, comments, or any other portion or feature of Berkshireuk.com. You may not, in connection with the Website:

  • Upload, post, email or otherwise transmit any user submission that is libellous or defamatory, pornographic, sexually explicit, unlawful or plagiarized;
  • Infringes or violates any patent, copyright, trademark, trade secret or other property right;
  • Breaches a duty of confidentiality by which you are bound due to a contractual or fiduciary relationship (such as inside information, or proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
  • A reasonable person would consider harassing, abusive, threatening, harmful, vulgar, profane, excessively violent, racially, ethnically or otherwise objectionable or offensive in any way;
  • Constitutes a breach of any person’s privacy or publicity rights, a misrepresentation of facts, or hate speech;
  • Violates or encourages others to violate any applicable law, statute, ordinance or regulation;
  • Promotes software or services that deliver unsolicited e-mail; or

Contains viruses, Trojan horses, worms, time bombs, cancel bots or other similar harmful programming routines.

6. Internet Connection

The Berkshire College London material requires a correctly configured and functional internet data connection, both for the initial Purchase, and for use.

Data charges may be charged to you by your network provider depending on your individual tariff. You are responsible for any such costs.

We are unable to provide any warranties as to the levels of connectivity you will receive via your personal media device. This may depend upon your tariff, your network provider or your corporate policy if you have a work-issued device. We will not accept any responsibility for any connectivity issues you may experience. Please contact your network provider or visit their website if you require assistance configuring a data connection for your phone.

If, however the Berkshire College London website is down and it is believed to be our fault we agree to compensate users how we see fit, this would usually comprise of a credit note being issued for unfinished assessments. Berkshire College London will deal with claims on a case by case basis.

7. Content and Refunds

Once payment is received and products have been delivered to the student’s dashboard, or have been downloaded, refunds are not available.  This does not affect your statutory rights.

Goods will only be dispatched to the customer when payment has been made in full and cleared funds and in any variance of this term shall be upon such terms as Berkshire College London dictates.

Access to modules and assessments is limited to 5 (five) years, from the date of enrolment. In exceptional circumstances this may be extended.

Assessments can be re-sit as many times as required within the 5 year period as long payments have been cleared.

Failure to keep up with your monthly payments may incur a £50 admin fee and suspension of your online account.

If students fail to keep up with monthly payments, any free items received will need to return to Berkshire College London.

All Student payments need to be completed before the final awarding body certificate is provided to the student.

Cancellation/Returns Policy:

In accordance with The Consumer Contracts Regulations 2014 you have the right to cancel your order prior to the course materials being received. You can also cancel within a 14-day cooling-off period from when you receive the Course Materials. The option to cancel will not be allowed within the cooling off period if the course has been accessed and work submitted for marking, as at that point Awarding Body fees will be incurred.

All cancellation requests must be made in writing. If you decide to cancel a Course within the 14-day cooling cooling-off period, we will process the refund as soon as possible once materials have been returned and, in any case, within 14-days of the day you have given notice of your cancellation. In this case, we will refund all the course fees that have been paid. It is your responsibility for the cost of returning all course materials, and they must be returned in a resalable condition otherwise a restocking/printing fee will be charged.

Please Note: Refunds or Cancellations cannot be offered outside of the stated refund policy. If you choose not to continue with your course outside of the set cancellation policy then all course fees must still be paid. Outstanding finance payments must be made prior to the issue of certification.

There are no exceptions to the above returns policy as once the period has lapsed, fees such as awarding body registration or tutor fees need to be paid

Non-Payment of Course Fees:

In the event of a payment being cancelled or disputed and returned without consent, we will contact you via the Email Address supplied in your Order and we will then also contact you by Letter and/or Telephone / Text requesting that you rearrange the Payment. If our communications / requests for payment are ignored your account will be passed to a Debt Recovery Agency.

Please Note: In the event of your account being passed for collection, additional admin fees of 15%, for amounts up to £100.00, or 10% for amounts over £100.00 of your total remaining balance will be applied to your account, and will be payable by you. Further County Court costs may be applied if payment is not received which will affect your credit rating in the future. The debt is lodged with all the main credit reference agencies.

For the Avoidance of Any Doubt: If any Termination by You occurs after Dispatch, even prior to the Course being completed or the Services having been provided in full the full Course Price and any Fee’s incurred due to Failed Payment or due to your Account being passed to a Collections Agency will remain due in full and payable by you.

Exceptions to the Cancellation/Returns Policy:

As per the Consumer Contracts Regulations 2014, some items fall outside of the usual returns policy and refunds cannot be offered for items considered digital or downloaded which includes activation codes or exam vouchers. Where refunds are not possible, we will state this in the course start-up information and on the product page of our website. Some online materials will be subject to the usual 14 day cooling off period

Transferring a Course:

A Course transfer may be possible outside of the returns policy term although this would only be possible if selecting a course offered by the same Course Developer or Approved Partner to the course you originally purchased, and whether this is possible will be at the discretion of the course developer. Any such request must be made to us in writing and a restocking fee may be required to cover the cost of the materials.

If it is possible to transfer to another Course, the total fees paid towards the discontinued Course will be offset against the cost of the new Course. A restocking fee may also be required and this cost will be set by the Course Developer or Approved Partner. It may be possible to transfer a course from you to a third party. Any such request must be made to us in writing and whether this is possible will be at the discretion of the Course Developer or Approved Partner.

Course Materials and Time Limits:

We affirm that any course materials will meet a satisfactory level of quality; however, we do not affirm that they will be error free. You will be responsible for inspecting the Course Materials as soon as is reasonably possible following receipt. Furthermore, you will be responsible for informing us about any oversights or errors as soon as possible.

The course support period will be detailed within our sales literature. Further extensions can be purchased on request. Course extensions will only be available if the syllabus that is being studied remains the same. If a syllabus change has occurred then there will most likely be a fee required for supplying new course materials and support.

We or our Approved Partners reserve the right to change Awarding Bodies if policies and procedures change during the period of tuition for your course. You will, however, receive a certificate at the same level and of the same status as the one described when you purchased your course. Some Certification Programs will have closing dates for Exams / Tests which are set externally by the appropriate organisation. We will try to offer only current and relevant Certification but as these exams are external it is your responsibility to research and make sure the exams are still obtainable for the booking of your Exam / Test.

8. Discount Codes

Account discount codes – Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

All Prices and course fees are listed in British Pound Sterling (GBP), and therefore we are not responsible for any exchange rate changes, nor any bank charges that arise from this or any other payments made to BCL.

9. Links

Berkshireuk.com (the site), or third parties may provide, links to other websites or resources. As Berkshire College London have no control of such sites and resources, you acknowledge and agree that Berkshire College London is not responsible for the availability of such sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources or the policies or such sites and resources.

Berkshire College London is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource

10. Variations/Correction of Errors and Inaccuracies

Berkshire College London uses reasonable endeavours to ensure the information on the site is accurate, however the information and product listings on the site may contain typographical errors or inaccuracies and may not be complete or current. We make no representation or warranty that any information is accurate, complete, or up-to-date and, to the fullest extent permitted by law, we accept no liability for any loss or damage caused by any reliance placed on such information placed by you or anyone to whom you may communicate such information.

Berkshire College London shall have the right at any time without any liability or notice to amend, remove any content of the site including prices, sales literature or other documents as long as such alterations do not materially affect the quality of the goods.

11. Warranty Disclaimer

You agree that your use of the website shall be at your sole risk. To the fullest extent permitted by law, Berkshireuk.com, and any subsidiary, parent, affiliate, officer, director, licensor, employee, supplier, distributor, reseller agent, owner, or operator of Berkshireuk.com, disclaim all warranties, express or implied, in connection with the website and your use thereof. Berkshireuk.com makes no warranties or representations about the accuracy or completeness of the websites content or the content of any sites linked to this site and assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the website, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein, (iv) any interruption or cessation of transmission to or from the website, (iv) any bugs, viruses, trojan horses, or the like which may be transmitted to or through our website by any third party, and/or (v) any omissions or errors in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the website.

Berkshireuk.com does not warrant, guarantee, endorse, or assume responsibility for any hyperlinked website or other promotion, and Berkshireuk.com.com will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services. No information or advice, whether written or oral, obtained by you from Berkshireuk.com or through or from the service shall create any warranty not expressly stated in the terms of use.

As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate

12. Limitation of Liability

In no event shall Berkshireuk.com, or any subsidiary, parent, affiliate, officer, director, licensor, employee, supplier, distributor, reseller agent, owner, or operator of, be liable to you for any indirect, direct, special, punitive, incidental, or consequential damages whatsoever resulting from any (i) mistakes, errors, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our website, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein, (iv) any interruption or cessation of transmission to or from our website, (iv) any bugs, trojan horses, viruses, or the like, which may be transmitted to or through our website by any third party, and/or (v) any omissions or errors in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, transmitted, emailed, or otherwise made available via the website, whether based on warranty, tort, contract, or any other legal theory, and whether or not the company is advised of the possibility of such damages. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

You specifically acknowledge that Berkshireuk.com shall not be liable for user submissions or for any offensive, defamatory, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.

The Website is controlled and offered by Berkshire College London from its facilities in the United Kingdom. Those who access or use the Website from other jurisdictions do so at their own volition and are responsible for compliance with local law.

13. Plagiarism

Academic dishonesty covers any attempt by a student to gain unfair advantage (e.g. extra marks) for her/himself, or for other students, by unauthorised means. Examples of such dishonesty include collusion, deceit, plagiarism and cheating in examinations.

Collusion includes, but not limited to, the conscious collaboration, without official approval, between two or more students, in the preparation and production of work which is then submitted as individual work. In cases where one (or more) student has copied from another, all students involved may be penalised.

Deceit includes misrepresentation or non-disclosure of relevant information, including the failure to disclose any cases of work being submitted for assessment which has been or will be used for other academic purposes.

Plagiarism is the act of using other people’s words, images etc. as if they were your own. In order to make clear to readers the distinction between your words, images etc.

Cheating is defined as any attempt to gain an unfair advantage in an assessment (including examinations), or assisting another student to do so. It includes: copying from other candidates, collusion, impersonation, plagiarism, and unauthorised access to unseen examination papers.

It is in the best interests of all students for Berkshire College London to maintain the good reputation of its awards. Your co-operation is expected in actively protecting the integrity of the assessment process. It is the duty of all students to Berkshire College London to have high personal standards of academic honesty in their studies and to report any instances of malpractice of which they become aware.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by and constructed in accordance with English Laws, and in the event of any disputes or claims associated with the terms and conditions will be subject to the jurisdiction of the courts of England.

15. Cyber Security Policy (Payments)

Our Payment Service Provider is Sage Pay – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range of secure methods such as fraud screening, I.P. address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected.

Terms & Conditions of using recurring payments (WorldPay) , if you would like to cancel your reoccurring payments, you will need to emailadmin@berkshireuk.com and let us know you wish to cancel your future payments. Payments are usually taken every month, unless agreed otherwise.

Payments duration’s will vary depending on the course you are enrolled on, e.g if you are enrolled onto a level 7 course (£1400) and your monthly payments are £200, you will be charged £200 for 7 months.

16. Data Protection

Berkshire College London uses personal data of the customer for appropriate purposes and according to statutory regulations. The personal data given (i.e. name, email address, delivery address, bank details) for ordering products is used by Berkshire College London for fulfilment and handling of the contract only.

This data is treated confidentially by Berkshire College London and is not given to any third parties who are not part of the ordering, delivery and payment procedures. The customer shall be entitled to access information on their personal data which Berkshire College London has saved about them, free of charge. They are also entitled to the correction of incorrect data, and the deletion of their personal data if they choose, so long as there is no legal obligation to retain such data.

17. Violations of These Terms of Use

If you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bring court proceedings against you.

18. Data Protection

BCL will handle personal information in accordance with the terms of its privacy policy. BCL privacy statement can be viewed at https://www.Berkshireuk.com/privacy-policy/

19. Course Accreditation

Courses are accredited by a governing body chosen by Berkshire College London, who assess and reviews all of our content. If there is a change in validating partnership, Berkshire College London will always aim to make sure the new governing body is of the same or higher Standard. No refunds will therefore be issued to students in this Scenario.

All students will be registered with the relevant awarding organisation prior to submission of assignments. (a minimum total payment of £800 in students fees is also required to be fulfilled if paying in instalments)

20. Equality & Diversity

Berkshire College London  are committed to ensuring the establishment of a culture and environment in which learners, staff and visitors understand and embrace the principles and practices of equality and diversity.

The college seek to ensure that all individuals are able to maximise their potential and do not face any unfair barriers and as such, the college will not tolerate any discriminatory behaviour with respect to any of the following protected characteristics of Equity Law.

  • Age
  • Race
  • Gender reassignment
  • Religion or belief
  • Marital status
  • Sex
  • Sexual orientation
  • Disability
  • Pregnancy and Maternity

21. General Data Protection Regulation (GDPR)

Berkshire College London is committed to upholding the privacy of its learners and employees and conforming towards the General Data Protection Regulation (GDPR) (overseas colleges should enter an equivalent Act or regulation specific to their region if available).  To achieve this commitment, information about our learners, employees and other clients, contacts and other stakeholders must be collected and used fairly, stored safely and not unlawfully disclosed to any other person or third party.  It should be clear why the data has been collected and how it will be used.

It is a policy to make as much information public as possible and in particular the following information will be available to the public.

  • Names of our Directors
  • Photographs of key staff
  • List of staff
  • Learner performance data

22.Health and Safety

Shows the commitment of Berkshire College London and employees to health and safety aims to remove or reduce the risks to the health, safety and welfare of all workers, contractors and visitors, and anyone else who may be affected by our business operations and aims to ensure all work activities are done safely.

23. University admission

Berkshire College London in no way guarantees students direct progression onto a University Degree or Master’s program; this will solely depend upon the student’s circumstances, experience and application to the respective university.

24. General

The place of fulfilment for all services in relation to www.Berkshireuk.com is the place of business of Berkshire London Limited, a company registered in England and Wales. Our Trading Office:

Berkshire College London
79 College Road

Harrow

London

HA1 1BD

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